Reference

Terms Conditions That Govern Your Account

These Terms & Conditions form the agreement between you and sbaji the moment you open an account or use any service on this platform.

Account RulesPayment ObligationsService AccessDispute ProcessEligibility Conditions

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HOW WE ENFORCE TERMS

Practical Measures Behind These Conditions

Each clause in our Terms & Conditions is backed by an operational process — not just words on a page. Below are six areas where the terms translate into real account behaviour, from data handling to dispute resolution, so you know exactly what happens when a rule applies to you.

Identity Verification

Before your first withdrawal, we may ask for a government-issued ID and proof that your bKash, Nagad, or Rocket wallet matches your registered name. This step protects your funds and satisfies anti-fraud requirements under these terms.

Data Retention

We retain personal data only as long as your account remains active or as required by applicable obligations. After account closure and the mandatory holding period, identifiable data is anonymised or deleted according to our internal data schedule.

Cookie Consent

Our platform uses cookies for session management and performance analytics. By accepting these Terms & Conditions and our cookie banner, you permit functional and analytical cookies. You may adjust browser settings to block non-essential cookies at any time.

Account Security

Your password and OTP are your keys. These terms require you to keep them private. If you suspect unauthorised access, notify us immediately through live chat or email. We will freeze transactions pending investigation and reset access credentials.

Dispute Resolution

If you believe a transaction or account action violates these Terms & Conditions, submit a dispute through live chat referencing the specific transaction ID. We investigate within a stated internal timeline and respond with evidence of the outcome.

Amendment Requests

You have the right to request correction of personal data or ask how a particular clause applies to your region. Contact our support team with your request, cite the relevant section, and we will respond with clarification or process the data amendment.

Full Terms Governing Platform Access and Use

sbaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account you confirm you have read and accepted these Terms & Conditions in full. Access to our services depends on your local law and eligible regions — we do not make representations about legality in any specific jurisdiction, and it is your responsibility

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to ensure compliance with laws applicable to you. You agree to provide accurate personal details during registration and to keep your login credentials confidential. One account per person is permitted; duplicate accounts may be suspended without notice. When you fund your account through bKash, Nagad, or
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Rocket, you confirm that the mobile wallet or payment method is registered in your own name. We reserve the right to request identity verification before processing any withdrawal, and you agree to supply requested documents within a reasonable timeframe. Failure to verify may result in account
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restriction. We may update these Terms & Conditions at any time. Material changes will be communicated through your registered contact method or via an in-account notification. Continued use of the platform after a change notification constitutes acceptance of the updated terms. If you disagree with any
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amendment, your remedy is to close your account and withdraw any remaining balance subject to standard verification. These terms are governed by the principles of fair dealing, and any dispute will follow the resolution process outlined in our dispute section. We do not extend services where
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prohibited, and availability is always subject to applicable regional restrictions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS QUERY CHANNELS

How to Reach Us About These Terms

If any clause here is unclear, or if you believe your account has been restricted unfairly under these conditions, reach out through the channels below. We handle terms-related queries with priority so your account status is never left hanging without explanation.

Team online

Live Chat

Open the chat widget from any page while logged in. Mention your query relates to Terms & Conditions and the agent will route it to our compliance desk. You can attach screenshots or documents directly in the chat window for faster resolution.

Email

Send your terms-related question to our support address listed in the footer. Include your registered username and a brief description of the clause in question. Expect a detailed written response that references the specific section of these Terms & Conditions relevant to your issue.

Account Notification Centre

Check your in-account notification panel for any terms updates or compliance alerts. When we amend these Terms & Conditions, a pinned message appears here first. You can reply directly to acknowledge or raise a concern without switching to another channel.

Common Questions About These Terms & Conditions

Below are questions visitors frequently ask about the agreement that binds your account. Each answer is specific to how we apply these Terms & Conditions, including payment-related clauses for bKash, Nagad, and Rocket users.

They bind you the moment you complete account registration or use any service on the platform, whichever comes first. By proceeding, you confirm you have read the full document and accept each clause as written at the time of your registration.

No. Our terms require that any payment method — bKash, Nagad, or Rocket — must be registered in the same name as your account. Third-party funding triggers a compliance review, and funds may be returned to the source wallet.

Under these terms, unverified accounts face withdrawal restrictions. You will still be able to access the platform, but any request to move funds out requires matching ID documents. We notify you through your account notification panel with clear steps.

We post a notification inside your account and may also send a message to your registered contact. Continued use after the stated notice period means you accept the new version. If you disagree, close your account and withdraw any balance.

Access depends on your local law and eligible regions. Certain clauses, particularly around payment methods and service availability, may vary. If a service is restricted in your jurisdiction, the platform will not display it in your lobby.

No. One account per individual is the rule. Duplicate accounts detected through matching personal data or payment wallets may be suspended, and balances consolidated or forfeited depending on the circumstances and our internal review.

You may request access, correction, or deletion of personal data held on your account. Submit your request through live chat or email, reference the data section of these Terms & Conditions, and we will process it within our internal response window.

Open a live chat session, select the dispute category, and provide the transaction ID in question. Our compliance team reviews the transaction log, cross-references it with our terms, and sends you a written outcome with supporting details.

If suspension results from a terms violation, we hold your balance pending investigation. If cleared, funds become accessible again. If the violation is confirmed, we apply the remedy stated in the relevant clause, which may include balance forfeiture.

Yes. Sections on wagering rules apply to our sportsbook, including cricket and football markets. Specific conditions around event settlement, void bets, and market availability are incorporated by reference and apply alongside these general Terms & Conditions.

Terms Conditions That Govern Your Account

Practical Measures Behind These Conditions

Identity Verification

Data Retention

Cookie Consent

Account Security

Dispute Resolution

Amendment Requests

How to Reach Us About These Terms

Live Chat

Email

Account Notification Centre

Common Questions About These Terms & Conditions

01 When do these Terms & Conditions become binding on me?

02 Can I use someone else's bKash or Nagad wallet to fund my account?

03 What happens if I do not complete identity verification?

04 How will I know if the Terms & Conditions change?

05 Are these terms the same for all regions?

06 Can I have more than one account under these terms?

07 What rights do I have over my personal data under these terms?

08 How do I raise a dispute about a transaction under these terms?

09 What happens to my balance if my account is suspended?

10 Do these terms cover cricket or sports-related services specifically?

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