Reference

What Governs Your Account on sbaji

Before you open an account or make a deposit via bKash, Nagad, or Rocket, these legal terms set out exactly what we commit to and what we expect from you.

Jurisdiction-dependent accessAccount terms & conditionsUser rights & data policybKash, Nagad, Rocket coveredContact paths for legal queries
sbaji What Governs Your Account on sbaji
ACCOUNT SECURITY STANDARDS

How sbaji Protects Your Data and Account

Your account security and personal data are handled under a consistent internal policy that applies regardless of which payment channel you use. Whether your account is funded through bKash, Nagad, or Rocket, the same data-handling rules apply from the moment you register. Here is how each core area is managed.

Data Collection

We collect only the data needed to operate your account — your contact details, transaction history across bKash, Nagad, and Rocket, and session logs. We do not collect data beyond what your account requires to function and be verified correctly.

Cookie Policy

Cookies on sbaji serve functional and analytics purposes only. Session cookies keep you logged in; analytics cookies help us understand which parts of the account flow — including the wallet deposit screen — need improvement. You can manage cookie preferences from your browser settings.

Account Security

Every login triggers an OTP check sent to your registered mobile number. If you change your bKash, Nagad, or Rocket wallet link, a secondary verification step confirms the change before it becomes active on your account. This prevents unauthorised wallet substitution.

Data Retention

Account records and transaction logs are retained for the period required by our internal compliance framework. After account closure, data is held for the minimum retention period and then deleted or anonymised. You may request the current retention period in writing at any time.

Who to Contact

For any data-access, correction, or deletion request, contact our support team through live chat or email and mark the subject line with 'Data Request'. We will assign a reference number and respond within the timeframe set out in this legal page.

Requesting Changes

You can update your contact number, registered wallet — whether bKash, Nagad, or Rocket — or email address from the account settings screen. A change to a payment wallet requires OTP verification on both the old and new number before it takes effect.

LEGAL CONTACT PATHS

Raise a Legal or Policy Question With Us

Email Support Send legal or account-policy questions to our support address. We respond to formal legal correspondence within the timeframe stated in our policy — include your account ID and the specific clause you are querying for the fastest resolution.
Live Chat For account-access queries that have a legal dimension — such as an unexpected suspension or a dispute over a wallet transaction via bKash, Nagad, or Rocket — our chat team can raise a formal review on your behalf while you wait.
Written Request If you need a formal record of how your data is held or wish to exercise a deletion or access right, submit a written request through the account settings page. We will acknowledge it and confirm the outcome in writing to your registered contact.

Common Legal and Policy Questions Answered

These are the questions we get asked most often about account terms, data rights, and legal access. If your question is not covered here, reach our support team via live chat and request a formal response.

Eligibility depends on the laws of your specific location and region. sbaji does not make a legal determination on your behalf. You are responsible for confirming whether accessing online gaming services is permitted under the rules that apply where you are before creating an account.

If your account is suspended for a legal or policy reason, we will notify you at your registered contact. Any confirmed wallet balance will be returned to the same bKash, Nagad, or Rocket number used for your most recent deposit, once the review process concludes in your favour.

Send a written data-access request via email or live chat with your account ID and the subject line 'Data Request'. We will acknowledge your request and provide the information within the timeframe stated in our data policy. We do not charge a fee for a first access request.

Yes. Submit a written deletion request through the support channel. We will confirm which data can be deleted immediately and which must be retained for the minimum compliance period. After that period expires, your data will be deleted or anonymised with written confirmation sent to you.

Changing a linked payment wallet — whether Rocket, bKash, or Nagad — requires OTP verification on both the old and the new number as a security step. This prevents anyone other than you from redirecting withdrawal funds to a different wallet without your knowledge.

No. The same account terms apply regardless of which local wallet you use. Each of bKash, Nagad, and Rocket also has its own user agreement with you as their customer — our terms cover the sbaji account side; theirs cover the wallet side. Both apply at the same time.

Session cookies keep your account login active while you are using the platform. Analytics cookies record which screens — including the deposit and withdrawal flow — get the most use so we can improve them. No cookies are sold to third parties. Manage them in your browser settings at any time.

Transaction records — including all bKash, Nagad, and Rocket deposits and withdrawals — are kept for the minimum period required under our compliance framework. After account closure, records are retained for that period and then deleted. Request the current exact timeframe from support in writing.

Raise a formal dispute through live chat or email, citing the specific term you believe was applied incorrectly and your account ID. We log every dispute formally, assign a reference number, and provide a written outcome. If the dispute involves a wallet transaction, name the specific channel — bKash, Nagad, or Rocket.

We notify account holders of material changes to these terms via the contact address on file before the changes take effect. Continued use of the account after the stated effective date constitutes acceptance. If you do not accept updated terms, you may close your account and withdraw your balance first.