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How sbaji Handles Your Personal Information

We keep your account data, payment details and activity logs under strict internal controls so you can fund via bKash, Nagad or Rocket without second-guessing where your information ends up.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We treat data handling as an operational responsibility, not a marketing badge. Every layer — from how cookies work on your device to how long we keep withdrawal records — follows internal standards designed to minimise exposure and give you clear control over what stays and what goes.

Encryption at Rest All personal data stored on our servers is encrypted. This includes your name, contact details, wallet IDs for bKash, Nagad or Rocket, and internal account notes. Even if storage hardware were physically accessed, the data would remain unreadable without decryption keys held separately.

Cookie Usage We use session cookies to keep you logged in and analytics cookies to understand how pages perform. No advertising cookies from third-party networks are placed. You can clear cookies from your browser at any time, though this will end your active session and require a fresh login.

Account Security Your login is protected by password and OTP verification sent to your registered mobile number. If you change your linked wallet from bKash to Nagad or Rocket, an additional identity confirmation step triggers before the update takes effect on withdrawals.

Data Retention Account identity records remain active while your account is open and for a defined period after closure. Transaction records tied to bKash, Nagad or Rocket deposits follow a separate retention window required for reconciliation. Session logs rotate on a shorter cycle.

Access Requests You can ask for a full export of the personal data we hold on you. Requests go through live chat or email, and we aim to deliver the export within a reasonable timeframe. The export covers identity fields, transaction references and consent records.

Correction and Deletion If any stored information is outdated or incorrect, contact support to request a correction. You may also request deletion of your account and associated data, subject to any retention obligations that apply under local law in eligible regions.

What This Privacy Policy Covers

sbaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to every interaction you have with sbaji — from your first account registration through to withdrawals, support conversations and session activity. We collect personal information you provide directly (name, email, phone number, payment wallet ID) and information generated automatically when you use

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the platform (device type, IP address, browser fingerprint, session timestamps). When you deposit through bKash, Nagad or Rocket, the transaction reference and amount are recorded against your account for reconciliation and fraud prevention. We do not sell or rent your personal data to third parties for
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their own marketing. Data may be shared with payment processors solely to complete your requested transaction, or with regulatory authorities where local law in eligible regions requires disclosure. We store information on encrypted servers with access limited to authorised personnel. Retention periods depend on the data
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category: account identity records are kept for the life of your account plus a wind-down period after closure, while session logs are purged on a rolling schedule. You can request a copy of your stored data or ask for corrections through live chat or email support.
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Availability of this platform and its data-handling practices depend on your local law and eligible regions — we cannot confirm applicability outside those jurisdictions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have a question about your personal information, want to correct something or need a record of what we hold, reach out through any of the channels below. Our support team handles privacy-related queries as a priority, and you can specify whether your request is about account data, payment records or cookie preferences when you get in touch.

Team online

Live Chat

Open live chat from any page on the platform. Let the agent know your query is privacy-related and they will route it to the data team. You can ask for data exports, corrections or deletion through this channel without needing to send documents first.

Email Support

Send your privacy request to our support email address listed in the contact section of the site. Include your registered username and the specific data category you are asking about — account identity, transaction history or session logs — so we can locate your records quickly.

Account Settings

Some privacy controls sit inside your account dashboard. You can update your contact details, change your linked bKash or Nagad wallet number and toggle marketing communication preferences directly without waiting for a support response.

Common Questions About Your Privacy at sbaji

Below are the questions we receive most often about how personal data is handled on the platform. If your specific concern is not covered here, reach out through live chat or email and our data team will respond directly.

We collect your full name, email address, mobile number and date of birth during registration. If you link a bKash, Nagad or Rocket wallet for deposits, the associated wallet ID is also stored against your account for transaction processing.

We share data only with payment processors needed to complete your bKash, Nagad or Rocket transactions, and with authorities where disclosure is required by local law in eligible regions. We do not sell or rent your data for marketing by outside companies.

Open live chat or send an email to support specifying a data export request. Include your registered username so we can locate your records. We compile identity fields, transaction references and consent logs into a single export file delivered to your registered email.

Yes. Contact support and request full account deletion. We will remove your personal information after satisfying any retention obligations that apply under local law. Once deletion is confirmed, the action cannot be reversed and you would need to register again.

We use session cookies to maintain your login state and analytics cookies to measure page performance. No third-party advertising cookies are placed. You can block or clear cookies in your browser settings, but doing so will log you out and may affect site functionality.

Your linked bKash, Nagad or Rocket wallet ID is encrypted at rest and only accessed by authorised systems during deposit or withdrawal processing. Support agents see a masked version of the wallet number unless elevated verification is triggered by you.

Transaction records are retained for a defined period after the transaction date to support reconciliation and any obligations under local law in eligible regions. Once the retention window closes, records are purged from active systems and moved to secure archive or deleted.

Yes. If we make material changes to how your data is collected, stored or shared, we will notify you via your registered email or through an in-platform message before the updated policy takes effect. Continued use after notification constitutes acceptance.

We may send promotional updates to your registered email or mobile number, but only if you have opted in. You can toggle marketing preferences off at any time through your account settings, and we will stop within a short processing window.

Access is limited to authorised personnel on a need-to-know basis — primarily the support and data teams handling your requests, and the payment operations team processing bKash, Nagad or Rocket transactions. All access is logged internally for audit purposes.

How sbaji Handles Your Personal Information

How We Protect and Manage Your Information

How to Reach Us About Your Data

Live Chat

Email Support

Account Settings

Common Questions About Your Privacy at sbaji

01 What personal data does sbaji collect when I register?

02 Does sbaji share my data with third parties?

03 How can I request a copy of all data you hold on me?

04 Can I delete my account and all associated data?

05 What cookies does the site use and can I block them?

06 How is my payment wallet information protected?

07 How long does sbaji keep my transaction records?

08 Will I be notified if this privacy policy changes?

09 Does sbaji use my data for marketing communications?

10 Who inside sbaji can access my personal information?

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